DEWALT Care Warranty
Imagine a world where unexpected repair costs are a thing of the past. What if tool servicing came at a fixed price and could be conveniently delivered right to your construction site? This is the promise of DEWALT Care —a comprehensive solution for tool service and support.
Under our DEWALT Care plan, any tool returned to a service agent will be fully inspected and tested at no charge. Worn, damaged, or defective parts will be replaced, and necessary maintenance, including grease and seals, will be provided. This applies to complete kits, including the tool, charger, and battery, for the duration of the plan (1 year, 2 years, or 3 years) from the purchase date, as selected by the end-user.
Invest in a DEWALT Care plan today at any of our participating dealers.
DEWALT Care: The Ultimate Solution for Tool Service & Support
DEWALT Care Coverage
| Benefits | DEWALT Care | DEWALT General Warranty |
|---|---|---|
| Manufacturing Defects | ✓ | ✓ |
| Defective Materials | ✓ | ✓ |
| General Wear & Tear Repair | ✓ | At an additional cost |
| Free Genuine DEWALT parts | ✓ |
✓ At an additional cost |
| Replacement of parts (Brushes, Armature Commutators, Bearings, Switches, Beat Pieces, Clutches, Gear & Pinion, Gearcase, Lubricants, Clamshells, Cord sets, Rubber parts) | ✓ |
✓ At an additional cost |
| Free Service Cost Parts & Labour | ✓ | |
| Retesting | ✓ | |
| 48 hours turnaround time | ✓ | |
| Pick up and delivery service | ✓ |
Tool Misuse and accidental damage is not covered by the DEWALT 3 Year Manufacturing Warranty or the DEWALT Care Plan.
Examples of tool misuse include
- Extreme impacts or drops.
- Ingestion of foreign objects (i.e. nails, screws)
- Using tool for non-intended application<
- Any modification to the tool
- Prolonged exposure to extreme weather conditions
- Wrong voltage
- Water damage
- Using incorrect accessories or attachments
- Lack of recommended service (especially hammers)
- Using non genuine DEWALT spare parts or accessories
- Repaired outside authorized service centers
*DEWALT Care Warranty does not cover attachments such as (Chuck, Guard, Handles, wheel, Nozzle, Magazine, Flanges…etc.)
How to make a repair request contact your seller:
- Contact your seller: Reach out to your seller or find your nearest DEWALT authorized repair agent at https://www.2helpU.com
- Return the tool: Ensure your DEWALT tool is returned with all parts complete to the seller or an authorized repair agent.
- Registration check: We will verify the tool's registration before proceeding with the repair.
- DEWALT reserves the right to deny any warranty claim if, in the opinion of the authorized repair agent, the issue is not due to material or manufacturing defects or does not meet the warranty terms and conditions.
Note:
- The warranty agreement is not transferable and does not apply for tools purchased from unauthorized sellers.